Ocean Aid, LLC Customer Satisfaction Guarantee
At Ocean Aid, LLC (“Ocean Aid”), we stand behind our products and quality controls. If for any reason you are not satisfied with an Ocean Aid product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers unless otherwise prohibited by law, the Ocean Aid 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim the Guarantee
To submit a Guarantee request, please contact us at sales1@oceanaidproducts.com or call 772-219-8183 and have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You may be asked to mail your Ocean Aid product and proof of purchase to: Ocean Aid,7938 SW Jack James Drive, Stuart, FL 34997.
You may also be asked to submit photos of your product or its packaging or provide other information to assist Ocean Aid in processing your request.
You must submit your Guarantee request within 60 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
Ocean Aid reserves the right to verify information, require valid proof of purchase, and deny Guarantee requests at its discretion in cases of suspected fraud or where Ocean Aid concludes that the purchaser has abused the Ocean Aid 60-Day Satisfaction Guarantee. Ocean Aid may amend or terminate the Ocean Aid 60-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at sales1@oceanaidproducts.com or call 772-219-8183
Effective: May 15, 2023